Visitor reception system “i-Touch”

受付システム アイタッチ

What is the reception system “iTouch”?

“i-Touch” is the most user-friendly unmanned visitor reception system.

Visitors can complete the process in seconds without any complicated steps, simply by using the touch panel!
It streamlines reception processes for all types of facilities, including offices and stores.
Its simple operation makes it accessible to anyone, and it can be implemented immediately.

無人受付システム アイタッチプラス
The reception system “iTouch” was featured on MX TV!
Click on the photo above to view it.

What issues can be resolved?

A reception telephone and phone book?

Introducing the “iTouch” visitor reception system! Its sophisticated, beautiful design will increase favorability at the entrance.
Visitors will also enjoy improved convenience and satisfaction thanks to its intuitive operation.

Looking to reduce receptionist labor costs?

Implementing a touch panel reception system can lower corporate receptionist labor costs. Although the initial costs are minimal, long-term cost reductions are possible. Furthermore, the “iTouch” system is easy to operate and user-friendly.

You may be away from your desk and unaware of visitors.

However, you will still receive notifications via phone calls or text messages on your smartphone, so unmanned reception can be handled without any issues, even in a free address environment.
Therefore, you can handle visitors in factories or when working remotely.

Are you feeling uneasy because you can't see your visitors' faces?

The new “KITAYO” feature allows you to verify visitors’ identities and check their history, giving you peace of mind.
Visitor verification also helps ensure the safety of employees and the company.

Work interruptions due to phone calls during business hours

An unmanned reception system eliminates the need for phone calls, improving work efficiency. The system connects callers directly to the person in charge, eliminating interruptions and creating an environment conducive to concentration. This improves the productivity of the entire team.

Updating the phone book each time there is a personnel change is cumbersome.

With a private cloud, however, you can easily update personnel information from your PC, eliminating the need for manual corrections and missed updates.
Furthermore, you can synchronize multiple devices to always share the latest information.

Visitor Reception System “i-Touch” Features

◆Visitor reception

来客 無人受付 タッチパネル

Visitors can call the person in charge directly using the internal or external telephone by simply touching their name on the screen.

◆Visitor Information Management

無人受付 来客履歴

When visitors enter the building, their faces appear on the new “KITAYO” feature, which allows you to confirm their identities. A visitor history is automatically created and can be checked.

◆Reception Information Management Server

来客 受付システム プライベートクラウドサーバー

This private cloud service exclusively for subscribers allows you to securely manage visitor entry information and more.

◆Security Measures:

iPad 来客 受付システム セキュリティ

Visitors can enter a pre-issued PIN code to make calls while keeping their personal information private.

◆Diverse Visitor Notifications

来客 受付システム 無料トライアル 試用

This reception system allows you to select your preferred notification method and call the person in charge when visitors arrive. You can also call the system using an internal phone number.

◆Customizable Touch Screen Design

来客 受付システム カスタマイズ

The reception touch panel offers a variety of features to improve visitor experience, such as design customization, English language support, and message display.

◆Supports multi-PBX.

来客 受付システム PBX連携

One unmanned reception desk can connect to both an on-premises and a cloud PBX. It can also handle multiple tenants and different PBXs in multi-tenant buildings.

◆This is a reception desk designed exclusively for your company.

おしゃれな受付システム

The “iTouch” system can be customized to fit your company’s needs and entrance design. It is a reception management system designed for businesses.

What are the benefits of unmanned reception?

Reception System "i-Touch"

"i-Touch" Customer Stories

Customers of the i-Touch reception system

Reasons for adoption by companies

投稿は見つかりませんでした

The following companies have also adopted this system.

Why “i-Touch” is chosen

来客 受付システム 稼働率 99.9999%

Unsurpassed stability!

Our products have a proven track record spanning more than eight years and feature a highly reliable design with 99.9999% uptime, ensuring long-term stability.

受付システム 高機能でもコストは最小化

High functionality at a low cost!

It is easy to introduce with a free trial and subscription system, and there are no additional fees based on the number of registrants.

無人受付でありながら来客とのコミュニケーション

Flexible response and a human touch:

Call and SMS notification functions allow for flexible responses according to the situation. Even when unattended, warm customer service is possible.

受付システム オリジナル化

Corporate Branding and Efficiency

Customize your reception touch panels to play promotional videos. Contribute to improving operational efficiency and enhancing your image.

We provide the optimal visitor reception system for users.

The reception system, i-Touch, can be used with any PBX.

A PBX (private branch exchange) is a telephone system used by companies and offices. It is also known as a main unit, internal exchange, or telephone exchange. A PBX enables efficient use of telephones within a company. Its main functions are as follows:
1. Internal calls: You can make free calls using internal telephones.
2. External calls: Connects to external phones.
3. Call Transfer and Hold: Allows you to transfer calls to others or put them on hold temporarily.
4. Automatic response: Automatically answers calls and provides guidance.

Four recommended types of reception systems

Arcstar Smart PBX,ひかりクラウドPBX,各社クラウドPBXで多くの実績

NEC,NTT,OKI,SAXA,ナカヨ,日立,
Panasonic,IWATSU,他、
各主装置で利用可能

当社独自のABphone Connectサービスで簡単に通話もメッセージOK

Depending on the type of PBX used by the user, whether there is no PBX, or whether there is a mixture of both, you can choose from the four types above.

How can you automate the corporate reception process? Find out immediately by answering “yes” or “no” to the following questions.

The i-Touch is designed for reception systems.

Cloud Reception System i-Touch

The “i-Touch” system has been installed in many locations throughout Japan using the Arcstar Smart PBX and Hikari Cloud PBX systems.

With i-Touch, you can call internal phones directly on the Arcstar Smart PBX and Hikari Cloud PBX systems.

You can call the person you want to talk to directly by dialing their extension, so there’s no need to wait for someone to connect you. There are no call charges, either.

*ARCSTAR® and Smart PBX® are registered trademarks of NTT Communications Corporation.

*The service name “Hikari Cloud PBX” is jointly registered as a trademark by NTT East and NTT West.

What is i-Touch's new reception management system, KITAYO?

From the entrance, visitors are greeted by the visitor reception i-Touch.

When visitors arrive at the reception desk, they are greeted by i-Touch.

i-Touch then calls the person in charge directly by phone or text message.

At the same time, a photo of the visitor is taken and sent to the KITAYO reception management system.

来客が見える受付システム
来客が見える無人受付システム KITAYO
来客をどこでも確認できる受付システム 

KITAYO displays visitors.

In the office, the person in charge receives a notification of the visitor’s arrival by phone or SMS.

The person in charge receives a notification of the visitor’s arrival via phone call or text message.

At the same time, KITAYO receives a photo of the visitor, allowing the person in charge to confirm their identity.

Additionally, visitor history can be managed with photos.

Face recognition and automatic door unlocking are also optional features.

Introducing the i-Touch visitor reception system!

“iTouch” is a touch panel reception management system. It aims to provide flexible and convenient services while offering a comfortable experience for users.

Supported environments.

  • “iTouch” is a reception system that can be used with cloud PBX, on-premises PBX, or even without a PBX.
  • Even without a PBX, you can start using the reception system immediately by using our cloud PBX’s “Super Unmanned Reception” feature.
  • Even with a traditional PBX, you can use our SIP-Gateway to utilize the latest reception system.
  • Additionally, even if the installation location or PBX changes, there is no need to replace the system. With “EyeTouch,” you can continue using it.


Notification Features.

  • Furthermore, SMS notifications are possible, and simultaneous notifications to multiple numbers are supported.
  • Additionally, by using the ABphone Connect service, you can achieve smooth calls and SMS notifications.

Even with unmanned reception, we prioritize communication with people.iPadフロアスタンド

  • While technology and automation are evolving, we provide human warmth and empathy through calls.
  • Therefore, users can receive flexible responses tailored to their situation.
    Additionally, we prioritize individualized responses based on the situation at hand to build trust with visitors.

Trust and privacy.

  • In addition, we will deepen the relationship of trust between visitors and users through communication, while thoroughly protecting privacy and personal information.

Pricing Structure.

  • Pricing is available on a one-time setup fee and subscription (flat rate) basis.

    You can choose between monthly or annual subscription licenses to suit your company’s needs.

    Furthermore, there are no additional fees based on the number of registered users. For example, even if the number of registered users increases from 50 to 20,000, you can continue to use the service at the same price.

    For detailed pricing information, please click here.

Contributing to work style reform.

  • Unmanned reception management helps create an environment where employees can work and take time off more easily.
  • As a result, it improves operational efficiency and promotes more flexible working styles.

Beautiful design and corporate PR.

  • Furthermore, the touch panel standby screen can be customized.
  • In addition to displaying corporate information using the video playback function, you can also show photos in a slideshow format to highlight the appeal of your company.
  • This makes it easy to express originality and give visitors a favorable impression of your company.
  • In this way, it also has a design that enhances the impression of the entrance as an unmanned reception desk.
  • Further adjustments can be made according to your preferences, so please feel free to give us your instructions.

“i-Touch” not only enables simple and reliable visitor reception, but also aims to provide a user-friendly and warm response. This unmanned reception system can be freely customized to suit the installation environment and operating methods, maximizing the appeal of the company and greatly contributing to work style reforms and corporate PR. Furthermore, even if the PBX is unknown or unavailable, it can be used immediately with the flexibility of a super unmanned reception (cloud PBX).

Visitor Reception System “i-Touch”
Frequently Asked Questions

Q:受付システムを来訪者が簡単に使えますか?

来訪者の情報入力不要で迷わせません。
数秒でお相手に繋がります。

Q:お試し利用は可能ですか?

無料トライアル(試用)が可能です。全機能を利用いただき、そのまま本利用できるのでお手軽です。
こちら「無料トライアル」をご参照ください。       

Q:受付システムの電話帳変更は面倒ですか?

iOS標準アプリ「連絡先」を利用しているから、簡単に変更可能です。
異動・退職・入社時も容易に変更できます。

Q:社員名などを盗み見されませんか?

関係者用の暗証番号認証も利用可能です。
その上、簡単に暗証番号機能を設定できます。

Q:SMS通知には対応していますか?

SMS通知可能なプランもご用意しております。
複数番号へのSMS同時通知も可能です。
ABphone Connectサービスをご利用ください。

Q:他社PBXとの接続は可能でしょうか。

どのPBXでも接続可能です。
PBXのメーカー・型番またはサービス名を販売店までお教えください

Q:外国語への切り替えは可能ですか?

日本語・英語に対応しております。
タッチパネル上から日本語とEnglishのリアルタイム切替が可能です。

Q:初期設定は難しいでしょうか。

8桁のIDを入力するだけで設定できる機能を用意しております。
詳細はお問い合わせください。

TOPICS

ABphone, Inc. Head Office

Address: 5F Itobenibamacho Building, 2-7-5 Nihonbashi Hamacho, Chuo-ku, Tokyo 103-0007 TEL: +81-3-6868-5151